Refund policy

At RivetHome, we want customers to understand clearly how returns and refunds are handled.

30-Day Return Policy

We offer a 30-day return policy from the date the order is delivered. Contact us within 30 days of delivery to request a return.

This includes general returns such as change of mind / buyer’s remorse, not only damaged or defective items.

Return Eligibility

A standard return should be:

  • Returned within the 30-day period
  • In appropriate condition
  • Including original accessories and components
  • Including manuals
  • Including proof of purchase or the order number

For large appliances, contact us before arranging shipment.

How to Request a Return

Email: support@rivethome.shop
Phone: +1 307-253-2000

Please include: full name, order number, product name, reason for return, and photographs if the product is damaged or defective.

Do not send large appliances to the business address without receiving return instructions first.

Change-of-Mind Returns

Products may be returned if you change your mind, provided they meet the 30-day window and condition criteria above.

Return Shipping Costs

  • Change of mind: you are responsible for the direct cost of return shipping.
  • Damaged, defective, or incorrect products: if you contact us first, we will provide a solution without requiring you to pay return shipping costs.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If an appliance arrives damaged, defective, or different from what you ordered, contact support@rivethome.shop promptly. Provide your order number and photographs showing the issue.

We may request photos of:

  • The appliance
  • Original packaging
  • Shipping label
  • Visible damage
  • Model/serial information where appropriate

We will provide an appropriate resolution after reviewing the information.

Refunds

Once a returned product is received and inspected, we will notify you of the outcome.

Approved refunds are processed within 10 business days after inspection and issued to the original payment method. Your bank or card issuer may require additional time to post the refund.

Exchanges

For damaged, defective, or incorrect products, contact support@rivethome.shop. Replacements are subject to availability.

Cancellations

Contact us as soon as possible. If the order has not entered fulfillment or shipping, we will attempt to cancel it. If it has already been dispatched, follow the standard return process after delivery.

Contact Information

RivetHome
3500 E 12th St, Casper, WY 82609, United States
Phone: +1 307-253-2000
Email: support@rivethome.shop